Shipping and Returns Policy
FREE SHIPPING ON ORDERS OF $250 OR MORE!
use PROMO CODE: HOUND2017
All items qualify for free shipping. As long as your total order size, excluding any shipping charges, is greater than $250 your order will ship for free. Sorry but this offer is only good for US states and is on ground shipments only. Orders less than $250 qualify for flat rate shipping within the US of just $10.00.
All of our orders ship from our workroom and warehouse in Charlottesville, Virginia. Most orders ship within 3-4 business days and take between 1-5 days in transit (the further away you are from Charlottesville, VA the longer it takes.) All shipments are through USPS Ground unless expedited service is selected otherwise during checkout. Please note, while we will make every effort to ship our products as quickly as possible expedited service only determines the speed of actual delivery transit and not production time. It may still require 3-5 business days to produce your order before shipping. For rush orders we always recommend you contact us first to confirm immediate availability. The majority of our items can ship within 1-2 days but we always quote 3-4 business days just to be safe.
We ship only in the US.
We want you to be happy with your purchase and sometimes that means what you thought you were buying doesn't always seem that way when it is received. We also know coordinating fabrics and colors is not always a perfect process. So, we offer an easy and FREE 7-day return and/or exchange policy on purchases. We will refund your purchase total, less any applicable outgoing shipping costs should your order have shipped free.
So how simple is it really to return to The Bee and The Hound... let us tell you:
1.) Box up your pillow(s) in their original packaging that you want to return.
2.) Affix the Return Service Label that comes with your shipment to the outside of your packaging.
3.) Hand the package to your local UPS carrier.
4.) Upon our receipt of the return we will issue you a refund less any outgoing shipping.